Support

Ongoing support

At Burnrite, customer satisfaction is one of the most important aspects of our business. Even after the installation, Burnrite is here to help you get the most out of your outdoor wood burning stove. One of those ways is our 20 year Manufacturer's Warranty that gives you peace of mind on your purchase. In the unlikely event that something does go wrong, our staff will be there to help.

We have a full range of parts and accessories for getting the most out of your outdoor wood furnace. Our dealers and technicians can help you find the right parts and accessories for any of your outdoor wood stove projects. Even if you later want to add new structures into your existing Burnrite outdoor wood stove system, we will be there with the parts and advice you need.

Reporting a Problem

Customer satisfaction is very important to us. We want you to be happy, and feel confident in recommending Burnrite to others. If you need assistance, or would like to report a problem with your Burnrite outdoor wood stove or trailer, please call 1-888-425-5280. Or you can contact us here on the web.

Don't forget to check out our section for Frequently Asked Questions. Some of the most common questions about Burnrite outdoor wood stoves are answered there.